Support policy 📘
This policy outlines how Copyfy provides you with technical support during your subscription period.
It may be updated at any time. If major changes occur, you will be informed via our newsletter.
1. 📅 Support Hours
Our customer support is available:
- Monday to Friday (excluding public holidays)
- From 10:00 AM to 7:00 PM (UTC)
We do our best to provide efficient support despite time zone differences among our international users.
2. 🛠️ Definition of Support
Our support covers issues encountered while using our products, including:
- Existing bugs in the application
- Bugs caused by conflicts with third-party extensions
- Bugs related to user-made customizations
3. 📌 Scope of Support
We primarily assist with:
- App configuration
- Feature usage
- Technical bug fixes
We step in when a feature: - Doesn’t work as intended
- Doesn’t match its description
- Isn’t clearly documented
4. 📖 Before Contacting Us
Please check the following first:
- Our documentation
- Our Help Center (use relevant keyword searches)
Most questions can be answered through these resources.
5. 💬 How to Get Help
If you can’t find your answer:
- Contact us via live chat, or
- Send an email to [contact@copyfy.io]()
To speed up the process: - Provide clear screenshots
- Write a short and specific message
📍 Average response time: within one business hour
⏱️ No reply within 24h? Feel free to follow up.
6. 🐞 Bug Fixes
Any confirmed technical bug will be fixed within a maximum of 48 hours.
Improvement suggestions are always welcome and forwarded to our product team, although we can’t guarantee immediate implementation.
7. 🚫 Abusive Behavior
Copyfy reserves the right to suspend access to support in cases of inappropriate behavior, such as:
- Insults or offensive language
- Defamation
- Spam or harassment
- Threats or pressure regarding support
- Excessive repetition of tickets or identical messages
We’re committed to helping you get the most out of Copyfy. Thank you for your respect and cooperation.
Updated on: 22/06/2025
Thank you!